Terms and Conditions
Refund and Cancellation Policy
For all appointments (whether made online or through a clinic), we require at least 48 hours’ notice for cancellation or change in appointment date/time.
If you cancel or change your appointment with less than 48 hours’ notice, we reserve the right to charge a ‘Cancellation Fee’ meaning, we will retain 50% of the full treatment cost of your appointment.
If you do not attend your appointment, we reserve the right to charge a ‘No Show Fee’ meaning, we will either retain the full amount of your deposit (if a deposit has been collected from you) or the full treatment cost of your appointment.
We reserve the right to ask for a medical certificate, if you cancel your appointment due to ill health.
We do not refund for a change of mind.
We may refund where required in accordance with Australian Consumer Law.
We may also use our discretion and provide a refund if we believe the treatments purchased by you, cannot be provided to you (eg, your skin type might be deemed as unsuitable for the treatment you purchased).
If you pre-pay in advance for a ‘Package’ (a number of treatments), refunds for whole Packages will not be provided unless required in accordance with the Australian Consumer Law.
Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.
In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatment. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.
Pre-paid treatments for specific treatment areas cannot be transferred to other treatment areas.
If you pre-pay for treatments you will save an amount according to the pre-payment schedule.
Pre-paid treatments have a 12-month expiry date from the date of purchase (less than 10 treatments) or an 18-month expiry date from the date of purchase (10 or more treatments).
At our discretion, suspending pre-paid treatment packages may be available due to unforeseen circumstances.
For certain medical conditions, pre-paid treatment packages can be suspended for up to 12 months.
Suspending pre-paid treatment packages is limited to 1 time per prepaid treatment package.
